TGI Friday's

Assist in leading restaurant team members in the execution of an excellent guest experience resulting in increasing guest counts, sales and MOP growth. Ensuring that decisions and actions were in alignment with the credo and guiding principles and that all TGI Friday’s standards were met. Managing all day-to-day restaurant operations with a focus on delivering great guest experience, support of staff, and management of financial P&L results, and other KPIs.

• Developed training guidelines, in-store instructional materials and collateral for the hospitality industry

• Responsible for manpower planning, scheduling, and management of 100+ employees

• Excelled in fast-paced work environment that required one-on-one customer interactions resulting in increased guest counts, sales, and growth

• Developed and maintained vendor relationships on a daily basis through phone or interpersonal communication

• Oversee daily restaurant operations including food production, banquet/catering services, and room service with a focus on delivering great experience, supporting managers, FOH and BOH Staff

• Partnered with the DO to identify opportunities to drive sales, traffic and return visits with a four wall mentality; overseeing implementation of local store marketing and national marketing promotions

• Managed and trained staff members to ensure excellent customer service ensuring that every action and decision led to an exceptional guest experience

• Effectively identified and evaluated the talent with the restaurant while evaluating performance fairly and frequently of employees and assembled the right mix of people to complement individual and group strengths

• Excellent decision making and problem solving, acting with urgency and always keeping the best interest of the brand at heart when making decisions

• Create a safe, clean, and discrimination-free environment for all managers, team members, and guests by ensuring all legal and company standards were met